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NEW PODCAST! You Don’t Know What You Don’t Know 
Earlier this year, I was honored to be interviewed for the inaugural production of a new podcast called “You Don’t Know What You Don’t Know.” Produced by  Innovative Business Advisors, the podcast delves into the meat of my work in the areas of organizational communication, employee engagement and systematic continuous improvement. >>READ MORE

Click on the titles below to view past issues of our Inside Out E-column.

• Managing COVID-19 Communication: Directions and Guidelines
• Social Origin Podcast Features Les Landes
• Habit: Good Servant, Bad Master
• Rockin’ Your World to Happiness, Harmony and Prosperity 
• What Makes Employees Tick? 
• The Truth About Baseball and Business
• Scouting for Control
• With Liberty and Justice for All
• Expectations and Opportunities for Improvement
• The New Year’s Resolution Trap
• Companionate Love in the Workplace
• Failing Forward
• Pursuing Pre-active Improvement
• Beyond Empowerment
• A+ for AAA
• Getting Better at Getting Better
• Got it, thanks! 
• The Wonder of WHY
• The Biggest Engagement Mistake
• Seeing Problems as Solutions.
• Shifting from Servant to Shared Leadership
• The Empowerment Myth
• Never Waste a Good Problem
• Why NOT to Conduct an Employee Engagement Survey
• Creating a Habit for Improvement and Innovation
• Making Accountability Constructive
• A blinding flash of the obvious.
• It’s not about the nail.
• Like one-handed clapping. 
• Beyond the title trap.
• More holiday magic.
• Putting the right people first.
• An obsession for improvement.
• Standing up for trust.
• Race car drivers and politicians.
• Helping the heart grow fonder
• Lessons from “The Lego Movie”
• What’s love got to do with it?
• An engagement “miracle.”
• Getting value from values.
• Fueling the human rocket.
• The best game in town.
• Banking on the value of giving.
• The care and feeding of employee EGOs.
• Getting to the heart of employee engagement
• Finally…it’s out. 
• The looming employee mutiny
• Change is good, you go first
• Boosting Employee Engagement: Let Employees Hire the Boss
• A question of degree.
• Not my job, man.
• So can you or can’t you?
• Making culture a leading indicator.
• I want some control, dammit.
• Getting an A in development.
• The power of organization and ownership.
• When improvement gets personal.
• The value of trust.
• Nurturing the leader in all of us.
• Delivering on the promise.
• Right to know, need to learn.
• Ownership is more than a feeling.
• Tiny Pushes
• A lesson for the ages.
• Let people’s emotions get the best of them.
• Counting what counts.
• Focusing on results can lead to poor performance.
• Getting aligned on alignment.
• Gaining the edge with customer relations.
• It’s not about the money.
• Closing the distance.
• Don’t let intuition fool you.
• Proof for the profitability of engagement.
• Winning hearts and minds.
• Mastering the balance of image and performance.
• The customer comes second – sort of.
• Faking sincerity.
• The good old days of social media.
• WITH versus AT marketing.
• Change your cascade to a fountain.
• Play, Work and Hell
• Meanings are in people.
• They’re not your people.
• Getting to the heart of people.
• Trust me on this.
• Nothing New to Mom
• Cure for the common town hall meeting.
• An “engaging recipe” for planning.
• Avoiding the persuasion trap.
• Let’s get real.
• “Are Employees Really an Audience?”
• Getting the most from your “discretionary effort system”
• Simple questions with big implications.
• Focus first on “a place to come from” with employee engagement.